Communication Practices


A Way To Win the Peace After the Election Is Over

Regardless of who is elected President tomorrow, one thing is certain: the divisions in the United States will be stronger than ever. Our nation is fragmented and increasingly self-segregating. We’re driven toward and seek out like-minded people. We have less tolerance for people with differing values and beliefs. We talk about others’ positions as if they’re inherently wrong, not that

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“What We’ve Got Here Is Failure To Communicate”

This famous line from the classic film Cool Hand Luke is unfortunately more prophetic than we might like to admit. We think of communication as a straightforward process: I talk, you listen, you talk, I listen, we understand each other. What’s so hard about that? Sometimes communication actually is that straightforward, but often it’s not. The Bay of Pigs provides

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Learning to Love Feedback You Don’t Like

Feedback about our behavior is all around us. We step on the scale and we get feedback about how much we weigh and, indirectly, about behaviors that cause our weight to go up or down. We don’t always like the feedback we get but we don’t argue with it. Even if the scale is off by a couple of pounds,

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Can We Be Candid?

Business literature (particularly in the US) is filled with calls for workforce candor. Jack Welch devoted an entire chapter to it in his best seller, Winning. Jim Collins encourages business leaders to “confront the brutal facts” to get from Good to Great. Larry Bossidy and Ram Charan talk about the importance of “robust dialogue” in Execution. And for good reason:

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