Listening Skills
How Listening Overcomes “Bad Apple” Behavior
A few years ago I tuned into This American Life, the radio show and hugely popular podcast hosted by Ira Glass. Just as I turned it on, I heard Glass conclude a story this way: “If listening is all it takes to overcome bad behavior… If listening is more powerful than meanness, sloth, or depression… It’s like a trick from a
Listening For Truth From Power
A few years ago I read an article about a courageous flight attendant in the UK who noticed ice on the plane’s wings as it began take-off and alerted the pilots at the last moment, potentially saving the lives of everyone aboard. As the article makes clear, what made this act courageous was that the flight attendant spoke “truth to
12 Ways We Interrupt Others Without Knowing It
Ever feel this way when you’ve been interrupted? If only all interruptions were so obvious. Most of the ways we interrupt others aren’t, especially when it’s us doing the interrupting. I define an interruption as inserting my frame of reference into a conversation before the speaker has finished saying all they want to say. If it’s a low-stakes conversation, casual