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Blog Thoughts on productive communication

What Is Bailing and Bruising Costing Your Organization?

If there’s been a theme to the conversations I’ve had with clients this year, it’s the growing cost they’re experiencing related to this bail-bruise dynamic. For one client, it undermines their inclusion and engagement efforts, effecting their ability to retain and compete for talent. With another, it undermines their innovation efforts. For a third privately-held company, it is complicating an ownership and leadership change. For a fourth, it’s a drag on their performance goals. So what is this bail-bruise dynamic, and what can you do so it doesn’t undermine your success as well.

We see bailing and bruising as being on opposite ends of a candor continuum. They represent a conversational version of the fight-flight response.

People whose “fight” response gets triggered in a conversation are likely to bruise, to dominate a conversation and speak in stronger, more unilateral language that can shut others down:

“That will never work…”

“Of course you’d take Maria’s side against mine…”

(Sarcastically) “Oh, that’s a GREAT idea…” Read more