For over 40 years, Ridge Training has helped people in organizations perform better together.
When it comes to organizational success, every interaction between people is for better or worse. If they aren’t getting better, they probably are getting worse. Ridge Training is built on four principles to make sure interactions and important relationships are consistently and intentionally getting better so they yield better results.
Blog Thoughts on productive communication
If there’s been a theme to the conversations I’ve had with clients this year, it’s the growing cost they’re experiencing related to this bail-bruise dynamic. For one client, it undermines their inclusion and engagement efforts, effecting their ability to retain and compete for talent. With another, it undermines their innovation efforts. For a third privately-held company, it is complicating an ownership and leadership change. For a fourth, it’s a drag on their performance goals. So what is this bail-bruise dynamic, and what can you do so it doesn’t undermine your success as well.
We see bailing and bruising as being on opposite ends of a candor continuum. They represent a conversational version of the fight-flight response.
People whose “fight” response gets triggered in a conversation are likely to bruise, to dominate a conversation and speak in stronger, more unilateral language that can shut others down:
“That will never work…”
“Of course you’d take Maria’s side against mine…”
(Sarcastically) “Oh, that’s a GREAT idea…” Read more
Why Training Fails (And What To Do About It): Part II
I’ve been in the training business for a long time and have seen many reasons training fails – the design is weak, the content isn’t relevant to the audince, the delivery isn’t effective, the timing is bad, the wrong people are selected, the training isn’t reinforced… The list goes on. While those are surely important […]
Why Training Fails (And What To Do About It): Part I
The ultimate goal of training – and leadership for that matter – is to develop employees’ performance. The better people perform, the better the organization performs. When thoughtfully deployed, training is a great lever for improving performance. The problem is that it is rarely thoughtfully deployed. There are many places training can go wrong – […]